Frequently Asked Questions for Newsletter Subscriber - A Simple Subscribe Form for Joomla!

This article describes how to use, configure or solve common problems, regarding the free version of Newsletter Subscriber.
If you are looking for information about the Pro version, you can read here.

General Questions

Newsletter Subscribers offers a simple "Subscribe" form for your website. It is ideal for small projects, that do not require complex mailing lists, or sending newsletters from Joomla! Each time a visitor completes the "Subscribe" form, an email containing that information is sent to your preferred email address. There are no limits regarding how to use the extension. You may install it on unlimited domains, and use it completely for free. Although, there are limits, when compared to the Professional version, NS Pro. For more information about the features that Newsletter Subscriber offers, please visit the download page.

No. Newsletter Subscriber is a Joomla! extension and can only be used within the Joomla! CMS.

Please refer to the Newsletter Subscriber download page, on the right.

Yes. All texts shown can be found in the module or plugin options.

Installation & Configuration

To install Newsletter Subscriber, you follow the usual steps, as with installing any other Joomla! extension.

Navigate to Extensions > Extension Manager, and under the tab "Upload Package File", you select the zip archive you downloaded from, and click "Upload & Install".

Wait until the package file gets installed and you should see a completion message. You are ready to go.

After installation, the first thing you should do, is enable the Subscribe form, by either writing {newsletter_subscriber} in any desired article, or by publishing the module. While doing that, please make sure you write your email address in the Mail Recipient option.

Note: For Newsletter Subscriber to be able to send any email, you must make sure that your Joomla! Mail Settings are correctly configured. For more information, please read the question below. 

Any Joomla! extension that sends emails, requires that the Joomla! Mail Settings are properly configured. Those settings are found in your site's Global Configuration, under the Server tab.

Some servers allow the default settings (PHP Mail) to work just fine. Even though, it is better to use SMTP, according to your host directions for configuring an outgoing email client.

Either by creating/publishing the Newsletter Subscriber module, or by writing {newsletter_subscriber} in any article. If you use the second option, please make sure that the plugin named "Content - Newsletter Subscriber" is enabled.

Common Problems

Please configure your Joomla! Mail Settings. For more information on how to do that, please refer to the "Installation & Configuration" section, at question "How to configure my Joomla! Mail Settings".
Note: If your site is sending emails, but Newsletter Subscriber is not sending, please check if you set the same email address as the Sender Email Address in both the Joomla! Mail Settings, and the Newsletter Subscriber "Mail From" and "Mail From Email" options. Some servers may not allow different configuration. If it still doesn't work, please contact me.

This is normally produced when the email from address is not correct, or the mail recipient address is not correct. It may also happen if you are have configured your Joomla! Mail Settings to appear to be sent from your "Gmail" account, or similar, while you are using your website address to connect to SMTP. Some servers do not allow that.

If you get a blank page, please set the option "Disable HTTPS" to "Yes". If you don't see any messages, please make sure that Newsletter Subscriber is enabled in the target page where the form is posted. That may not happen, if you have set a Fixed URL. Also, if you use the plugin version, please make sure that your Site Cache is disabled, because Caching does not allow interactive forms included in articles.