Frequently Asked Questions for Rapid Contact - A Simple Contact Form for Joomla!

This article describes how to use, configure or solve common problems, regarding Rapid Contact, free.
If you are looking for information about the Ex version, you can read here.

General Questions

Rapid Contact offers a simple contact form for your website. It is ideal for small projects, that do not require complex features, like custom fields or multiple forms. Each time a visitor completes the contact form, an email containing the contact information is sent to your preferred email address. There are no limits regarding how to use the extension. You may install it on unlimited domains, and use it completely for free. Although, there are limits, when compared to the Professional version, Rapid Contact Ex. For more information about Rapid Contact features, please visit the download page.

No. Rapid Contact is a Joomla! extension and can only be used within the Joomla! CMS.

Please refer to the Rapid Contact download page, on the right.

Sure. All texts shown can be found in the module options.

Installation & Configuration

To install Rapid Contact, you follow the usual steps, as with installing any other Joomla! extension.

Navigate to Extensions > Extension Manager, and under the tab "Upload Package File", you select the zip archive you downloaded from, and click "Upload & Install".

Wait until the package file gets installed and you should see a completion message. You are ready to go.

After installation, the first thing you should do, is enable the form, by publishing the module in any desired position.
While doing that, please make sure you write your email address in the Mail Recipient option, so that you receive emails.

Note: For Rapid Contact to be able to send any email, you must make sure that your Joomla! Mail Settings are correctly configured. For more information, please read the question below. 

Any Joomla! extension that sends emails, requires that the Joomla! Mail Settings are properly configured. Those settings are found in your site's Global Configuration, under the Server tab.

Some servers allow the default settings (PHP Mail) to work just fine. Even though, it is better to use SMTP, according to your host directions for configuring an outgoing email client.

You can set-up the contact form by creating or publishing the Rapid Contact module, to any desired position.

These options are only available in the Ex version.

Common Problems

Please configure your Joomla! Mail Settings. For more information on how to do that, please refer to the "Installation & Configuration" section, at question "How to configure my Joomla! Mail Settings".
Note: If your site is sending emails, but Rapid Contact is not sending, please check if you set the same email address as the Sender Email Address in both the Joomla! Mail Settings, and the Rapid Contact Mail From" and "Mail From Email" options. Some servers may not allow different configuration. If it still doesn't work, please contact me.

This is normally produced when the email from address is not correct, or the mail recipient address is not correct. It may also happen if you are have configured your Joomla! Mail Settings to appear to be sent from your "Gmail" account, or similar, while you are using your website address to connect to SMTP. Some servers do not allow that.

If you get a blank page, please set the option "Disable HTTPS" to "Yes". If you don't see any messages, please make sure that Rapid Contact is enabled in the target page where the form is posted. That may not happen, if you have set a Fixed URL. Also, if you use the module inside an article, using the Load Position plugin, please make sure that your Site Cache is disabled, because Caching does not allow interactive forms included in articles.

Please read the above question, to try disabling HTTPS, or Caching for the module or the website. If neither of the options work, please feel free to contact me.