Duplicate Messages

5 years 7 months ago #7 by Gary Copping
Replied by Gary Copping on topic Duplicate Messages
Christopher,

Thanks for your response.

I have downloaded the latest version and applied to my site which you can see at:

http://addingham.fishing/angling/index.php/contact-us

However I have 2 problems:

1. Entering my email address in the email field results in it getting duplicated into both email fields. The other fields appear OK.

2. Pressing the Send Message button just goes back to the original screen. It doesn't put up the Thank You text, and I don't think it has sent the message, as I asked to be copied on the message and have not yet received the email.

Can you please look into these issues?

Thanks,

Gary

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5 years 7 months ago #8 by Gary Copping
Replied by Gary Copping on topic Duplicate Messages
Christopher,

Could I please get a response on this issue?

Thanks,

Gary

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5 years 7 months ago #9 by Christopher Mavros
Replied by Christopher Mavros on topic Duplicate Messages
Hi again Gary.
Please make sure that your Form IDs, in the module options, have no spaces, first of all.
Secondly, please make sure that you have disabled cache for the form, because you include it inside an article, and that causes the form to be cached.

I cannot see how it adds your email to both fields. I tried and it didn't happen. Which browser are you using?

Thanks again.

Christopher Mavros
mavrosxristoforos@gmail.com
If you like our extensions, please rate us on the JED!

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5 years 7 months ago #10 by Gary Copping
Replied by Gary Copping on topic Duplicate Messages
Christopher,

OK thanks I changed these things and it has now worked. However I received 3 copies of the message when ticking the box to receive a copy. Do you have any suggestions as to why this would happen?

Regards,

Gary

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5 years 7 months ago #11 by Gary Copping
Replied by Gary Copping on topic Duplicate Messages
Sorry I forgot to mention that I am using Firefox. But I think the email was duplicating because I am using the password manager Dashlane. If I disable Dashlane for this site then the email does not duplicate.

Thanks,

Gary

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5 years 7 months ago - 5 years 7 months ago #12 by Christopher Mavros
Replied by Christopher Mavros on topic Duplicate Messages
So, there seems to be some incompatibility between my form and Dashlane?
Please send me a message at mavrosxristoforos@gmail.com to see why this happens.
Thanks again.

Christopher Mavros
mavrosxristoforos@gmail.com
If you like our extensions, please rate us on the JED!

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