Users automatically unsubscribing

4 months 2 weeks ago #7 by Chris Paschen
Replied by Chris Paschen on topic Users automatically unsubscribing
I agree that the unsbuscribe header should be there.
But I'll try disabling that just to test - just to be sure that is actually related to the problem.
(Then re-enable afterwards).
I'll report back here once I have a chance to test this.

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2 months 2 weeks ago - 2 months 2 weeks ago #8 by Martin
Replied by Martin on topic Users automatically unsubscribing
Hi all, 
I've got the same problem: After manually insertion of a few users all looks good. But after the first Newsletter/Email was sent to them, they all got automatically unsubscribed.
And yes - all those users were subscribed using their business accounts - using Office365.

I would be highly interested in a fix of this situation - please let me know if you want me to support in any way.

Thx,
Martin

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2 months 2 weeks ago #9 by Chris Paschen
Replied by Chris Paschen on topic Users automatically unsubscribing
I haven't had the chance to test to see if disabling that unsubscribe header code would solve the problem.
Instead I just had to go back to using AcyMailing until this is resolved.
At this point for me NSPro just can't be used.
I hope they can fix it soon because I'd really like to leave AcyMailing once and for all ... but I've got to have a system that can reliably send emails.

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2 months 2 weeks ago #10 by Christopher Mavros
Replied by Christopher Mavros on topic Users automatically unsubscribing
I spent most of the day researching and fixing this issue.
The RFC 8058 proposed standard seems to introduce another parameter, called List-Unsubscribe-Post, which specifies required POST fields to complete the unsubscription.
This comes as an alternation to the original RFC 2369 that only required a List-Unsubscribe header.
The proposed change is that accessing the URL via GET (this means just pasting the link in your browser) will take you to an unsubscribe page, while submitting the specified fields in a POST request (like submitting a form) will cause a direct unsubscription.

I can only assume that Outlook now adheres to this method and possibly checks the link to see if it works, which caused the unsubscriptions.

However, LinkedIn and various other emails that I checked only seem to implement the List-Unsubscribe header, as we did until now.

Today, I changed this header and added the second one. Pasting the List-Unsubscribe link in your browser will take you to the Unsubscribe page.
Submitting a POST request to it with the appropriate arguments will cause an immediate unsubscription.
This does not affect the one-click Unsubscribe link that is included by writing {url:UNSUB} or {link:UNSUB}Your text here{/link} in newsletters.

I have also added an option to disable the List-Unsubscribe header altogether, in the Component Options, under the Advanced tab.
Please update to the latest version, 3.1.2517.

Let me know if you need any further assistance.

Christopher Mavros
mavrosxristoforos@gmail.com
If you like our extensions, please rate us on the JED!

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2 months 2 weeks ago #11 by Chris Paschen
Replied by Chris Paschen on topic Users automatically unsubscribing
THANK YOU for taking the time to research and resolve that.

I've downloaded the latest version and will give it a test and report back here once I have tested it.

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2 months 2 weeks ago #12 by Christopher Mavros
Replied by Christopher Mavros on topic Users automatically unsubscribing
Thank you too Chris.
Yes, please test it as well.
Your feedback will be very valuable.

Christopher Mavros
mavrosxristoforos@gmail.com
If you like our extensions, please rate us on the JED!

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