Double Opt-Out email not sent

10 months 1 week ago #1 by Pablo
Double Opt-Out email not sent was created by Pablo
Hi!

We want to send a Double Opt-Out email.

We have created a newsletter scheduled "As unsubscription confirmation" but it is not sent.

Do you know why?

Thank you and best regards

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10 months 1 week ago #2 by Christopher Mavros
Replied by Christopher Mavros on topic Double Opt-Out email not sent
Hello Pablo and thank you for posting.

Are you using the {link:UNSUB} smart text? If yes, then this link is supposed to delete the subscriber right away, without confirmation, as it is clicked from within the email.
The unsubscription confirmation email is sent when subscribers use the unsubscribe form.

Is this perhaps the problem?

Christopher Mavros
mavrosxristoforos@gmail.com
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10 months 1 week ago #3 by Pablo
Replied by Pablo on topic Double Opt-Out email not sent
Thanks for your quick answer.

Yes, we are using the {link:UNSUB} smart text.. What is the smart text with confirmation?

How can I use the unsubscribe form?

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10 months 1 week ago #4 by Christopher Mavros
Replied by Christopher Mavros on topic Double Opt-Out email not sent
There is currently no link from the email that requires another confirmation. You can simply create a hidden menu item of type NS Pro > Unsubscribe form and add a link to that.
If for example the menu item is yoursite.com/unsubscribe, you can add a link to that location. The only drawback is that subscribers will have to fill in their email address again.
Let me know if that helps.
Thanks again.

Christopher Mavros
mavrosxristoforos@gmail.com
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10 months 1 week ago #5 by Pablo
Replied by Pablo on topic Double Opt-Out email not sent
I've created a menu item to unsubscribe and It works fine, thank you!

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10 months 1 week ago #6 by Christopher Mavros
Replied by Christopher Mavros on topic Double Opt-Out email not sent
I'm glad to read that Pablo.
Let me know if anything else comes up!

Christopher Mavros
mavrosxristoforos@gmail.com
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