Unable to render contact page

2 years 1 week ago #1 by Carmine Vacirca
Unable to render contact page was created by Carmine Vacirca
When i attempt to go to the contact page on my site I get the following error:

Warning: require_once(C:\Bitnami\wampstack-7.1.23-1\apps\joomla1\htdocs\libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in C:\Bitnami\wampstack-7.1.23-1\apps\joomla1\htdocs\templates\rt_chapelco\error.php on line 79

Fatal error: require_once(): Failed opening required 'C:\Bitnami\wampstack-7.1.23-1\apps\joomla1\htdocs\libraries/joomla/document/html/renderer/head.php' (include_path='.;C:/Bitnami/wampstack-7.1.23-1/php/PEAR;C:/Bitnami/wampstack-7.1.23-1/frameworks/smarty/libs') in C:\Bitnami\wampstack-7.1.23-1\apps\joomla1\htdocs\templates\rt_chapelco\error.php on line 79

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2 years 1 week ago #2 by Christopher Mavros
Replied by Christopher Mavros on topic Unable to render contact page
Hi again! I know you have switched to another extension from our private conversation, but I will also respond here, so that others may read in case they find this post.

The error you sent me comes from your template. It has nothing to do with Rapid Contact Ex. The file ...\templates\rt_chapelco\error.php (from your template) tries to load a Joomla library file in line 79: the file libraries/joomla/document/html/renderer/head.php.

Now, this may indeed be caused by something originating in Rapid Contact Ex, since you only receive this error when using our extension, but the error itself, does not explain what happened. It only tells us that your template cannot load something.

We would need more information to debug this, like the Joomla and PHP version, at least. Access to the system itself may help, but since it is on your localhost, we can only point out the fact that your template fails to load something at this point.

I'm sorry we couldn't help more than that.

Christopher Mavros
mavrosxristoforos@gmail.com
If you like our extensions, please rate us on the JED!

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