Email not being received

1 year 9 months ago #1 by Gary Copping
Email not being received was created by Gary Copping
http://www.hiddendepthshypnotherapy.com/index.php/about-me

Completing the Contact form on this site appears to send the email but nothing is being received. It was originally set up using PHP mail, but I have now changed it to SMTP, but neither method seems to be working. Can you offer any suggestions on this?

Thanks for your help.

Regards,

Gary

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1 year 9 months ago #2 by Christopher Mavros
Replied by Christopher Mavros on topic Email not being received
Hello Gary and thank you for posting!

If you have your site cache on, you might want to take a look at this help article:
https://mavrosxristoforos.com/help-base/39-form-doesnt-work-and-or-i-dont-get-emails

If not, please include a URL to check, if that is possible.
Thanks again.

Christopher Mavros
mavrosxristoforos@gmail.com
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1 year 9 months ago #3 by Gary Copping
Replied by Gary Copping on topic Email not being received
Thanks for the quick reply Christopher. I have checked and caching is disabled so it can't be that. Which URL did you? want to see to check it?

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1 year 9 months ago #4 by Christopher Mavros
Replied by Christopher Mavros on topic Email not being received
Hi again Gary. I missed the fact that you had written the form URL in your first post.
I am sorry. I just tested the form and it all seems to work normally.
Have you configured SMTP with correct user credentials?

Christopher Mavros
mavrosxristoforos@gmail.com
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1 year 8 months ago #5 by Gary Copping
Replied by Gary Copping on topic Email not being received
Christopher,

Thanks for your response. Further testing has revealed that the contact message is being sent and received correctly. However it is when a copy is requested to be sent to the person sending the message that this is not being delivered. It is eventually returned as undeliverable with the following error details:

"This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

mavrosxristoforos@gmail.com
host gmail-smtp-in.l.google.com [108.177.15.26]
SMTP error from remote mail server after end of data:
550-5.7.26 Unauthenticated email from ymail.com is not accepted due to domain's
550-5.7.26 DMARC policy. Please contact the administrator of ymail.com domain
550-5.7.26 if this was a legitimate mail. Please visit
550-5.7.26 https://support.google.com/mail/answer/2451690 to learn about the
550 5.7.26 DMARC initiative. s8si26456072wri.520 - gsmtp"

I have been to the link in this email but cannot really understand what it is saying, although it does appear to be unique to GMail. I have tried a couple of things but it doesn't make any difference the copy email is not being delivered. Have you come across this before and do you know what to do about it?

Thanks for your help.

Regards,

Gary

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1 year 8 months ago #6 by Christopher Mavros
Replied by Christopher Mavros on topic Email not being received
Hi again Gary.

This error may be due to the email address you are using to send your messages. Let me give you an example. If your domain is mavrosxristoforos.com, you would need to configure your outgoing emails to be sent from an email address like no-reply@mavrosxristoforos.com rather than mavrosxristoforos@gmail.com. If you want, you can use Gmail's SMTP to send from that address, but normally you should use your site's addresses.

Gmail may be the only one denying your emails because it checks the DMARC policy that doesn't allow you to send emails using an address that you cannot prove you own. (like the aformentioned example) Other large email providers may do that, too.

Please check that and let me know.
Thanks again.

Christopher Mavros
mavrosxristoforos@gmail.com
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