Email not being received

1 year 8 months ago #7 by Gary Copping
Replied by Gary Copping on topic Email not being received
Christopher,

Thanks for your response.

I have tried changing the From Email to info@hiddendepthshypnotherapy.com in both the Contact module and the Server Mail Settings in Global Configuration but still the copy email is not being received. Do you have any other ideas?

Regards,

Gary

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1 year 8 months ago #8 by Christopher Mavros
Replied by Christopher Mavros on topic Email not being received
Do you want to send me a screenshot of your Mail Settings?

Since the form is sending one of the two emails, the rest has to do with server configurations, rather than with Rapid Contact Ex or even Joomla itself.

Christopher Mavros
mavrosxristoforos@gmail.com
If you like our extensions, please rate us on the JED!

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1 year 8 months ago #9 by Gary Copping
Replied by Gary Copping on topic Email not being received
Christopher,

2 screen shots enclosed of the server settings - hopefully this will help you as I am at a complete loss.

Regards,

Gary

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1 year 8 months ago #10 by Christopher Mavros
Replied by Christopher Mavros on topic Email not being received
Please switch SMTP Authentication to Yes and fill in your email and password.
The SMTP host may not be the localhost. It may be something like mail.mavrosxristoforos.com.
You can find this information in your host control panel, like cPanel or Plesk. You can also ask your host for information on setting up an email client.

Thanks again!

Christopher Mavros
mavrosxristoforos@gmail.com
If you like our extensions, please rate us on the JED!

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