"Field Group Creator" problems

6 months 2 weeks ago - 6 months 2 weeks ago #1 by Varga Dávid
"Field Group Creator" problems was created by Varga Dávid
Hello!
I have a payed subscription for Rapic Contact Ex.
We found 2 problems with the extension, so we kindly request fix for these.
We have 2 issues with using the "Field Group Creator" fields. We are using it for displaying other fields conditionally based on the value of the "Field Group Creator" field.

Problem 1: When submitting the form with some required fields still being empty, the selected / entered values are kept for regular fields, but the "Field Group Creator" field values fall back to their default value, even if they were already set.

Problem 2: The received e-mail does not contain the values of the conditional fields, which are dependent on a selected value of a "Field Group Creator" field. They appear in the form, we fill out the value, but they don't get listed in the e-mail.

We need urgent fix for these issues if possible!

Thank you!
Best,
David

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6 months 2 weeks ago #2 by Christopher Mavros
Replied by Christopher Mavros on topic "Field Group Creator" problems
Hello David and thank you for posting on our forum.

I am posting here also, so that other users may find this in case they face a similar problem.

When creating a Field Group Creator, it is required that you supply all values for it.
Example:
Dropdown values: Sales,Tech Support
Field IDs: 1,2,3;4,5,6
Group Names:Sale Inquiry Specific Details,Tech Support Specific Details
Appearance: Only Selected.

When you don't want to have any group names, it is still required that you write empty commas, like so:
Group Names: ,
The single comma allows the form to know that you don't want any group name in both dropdown options, and not that your setup is incomplete.

Let me know if you need any further help.

Christopher Mavros
mavrosxristoforos@gmail.com
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6 months 2 weeks ago #3 by Varga Dávid
Replied by Varga Dávid on topic "Field Group Creator" problems
Thank you for your support, that did the trick!

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