Send Error Starting with Last Update

2 weeks 6 days ago #1 by Kent
Joomla 3.10.3  Rapid Contact Ex latest version.
After updating to latest version of Rapid Contact getting the following error when email is sent:
SMTP Error: The following recipients failed: This email address is being protected from spambots. You need JavaScript enabled to view it.: Sorry 35.208.164.110. The "MAIL FROM" email address This email address is being protected from spambots. You need JavaScript enabled to view it. / gmail.com you are using is not hosted on this server. Tried to use This email address is being protected from spambots. You need JavaScript enabled to view it. / gmail.com as mail from address. Sending mails from addresses not hosted on our server is not allowed. Please check the "MAIL FROM" settings of your mail client and make sure you set the "MAIL FROM" address to an email account which is hosted on the server.
Your message could not be sent. Please try again.


The Joomla Contact form works fine.

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2 weeks 6 days ago #2 by Christopher Mavros
Replied by Christopher Mavros on topic Send Error Starting with Last Update
Hello Kent and thank you for posting!

Unfortunately, this could not have been caused by the last update of Rapid Contact Ex.
However, it may have happened because of an update in Joomla or even in your server regulations.

Here's what's happening.
You are using gmail as your mail from address. Servers nowadays don't allow that any more. You have to write a proper email address that your Joomla site can connect to, in your global configuration.
If you wish to use gmail, you can do that, but you would have to configure Joomla to connect to gmail.
The simplest solution for this, is to just use an email from your site as the mail from in Rapid Contact Ex.

Let me know if you need any further assistance! 

Christopher Mavros
mavrosxristoforos@gmail.com
If you like our extensions, please rate us on the JED!

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